A R2000 key and breakage deposit is payable with the final full payment (one week prior to arrival) and is refundable within 5 to 7 working days after the apartment has been scrutinised and all found in order. We encourage you to let us know if any breakages occur during your stay so that we might attend to them. Although you may be liable to pay for the repair, we won’t bite your head off!
THE FOLLOWING WILL AFFECT THE REFUND:
If there are any traces, signs, or smells indicating that someone was smoking in the apartment, the deposit will not be refunded.
If we are made aware of any act of misbehaviour or disturbance, the breakage deposit will not be refunded.
If any item is missing, broken or damaged, the replacement value will be subtracted from the deposit. If you discover an instance of damage caused by a previous guest that we have missed, please let us know right away so that we don’t think it’s your fault.
If you leave irremovable stains on the bedding or towels that cause them to need to be replaced, the costs will be subtracted from the deposit.
We have supplied guests with special make-up towels.
Any cost incurred to rectify dk villa’s apartment after the stay will be subtracted from the breakage deposit. This also applies to heavy cleaning so do your best to leave the property in the state in which you found it or you may be liable to cover the costs of additional cleaning.